Delivery & Returns

SHIPPING VIA UPS, DHL, Asia Airlines and FedEx INTERNATIONAL (SIGNATURE REQUIRED)

Please Note:

While we do our best to ship out all orders on the same day that full payment is made, some orders may also take additional business days to ship.

When your order ships, you will receive a shipping confirmation email with a link to track your package. Some orders will ship in multiple boxes and each box will have its own unique tracking number.

Pre-Order Products
Pre-Order products are items that are not yet in stock, but available for advanced purchase on our site. Products are shipped directly to you once available.

Weekend deliveries are not available.
We cannot ship to PO Boxes, or APO/FPO.
Whole unit shipments will require a signature for delivery

– Should any product be damaged during shipping. Please email us so we can pursue a claim with the shipping company.

How do I get my tracking number?

You will receive a confirmation email with shipping tracking number included.

Do you ship to my country?

At this current time, we ship world wide.

Can I change my shipping method?

Unfortunately, you cannot change your shipping method after you submit your order.

RETURNS & REFUNDS

What if there is a problem with my order?

If there’s a problem with your order, the first thing to do is email us at support@megaboxapplianceltd.com. We will take care of you, no matter what. The only policy we have is we’ll do whatever it takes to fix the problem and make you happy.

What if I receive a defective product?
If you believe you’ve received a defective product, email our support team at support@megaboxapplianceltd.com. Or, you can simply complete our online support request form and we’ll respond quickly with assistance. If we determine the unit failed under warranty within 30 days of purchase we will cover shipping costs to replace the unit for you.

“No Hassle” Return Policy:
We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within a fair amount of time from the shipping date (usually 30 days). If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund.

How To Make A Return:
We’re sorry your purchase didn’t work out for you. To make a return, please first email us at support@megaboxapplianceltd.com. Next, to ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist:

Please write your full name on the shipping label and NOT on the product box itself
Items must be returned in the condition they were received, including all accessories, documentation and packaging materials
If your package was originally shipped double-boxed, please return the unit(s) double-boxed
The product should be packed in the original product box with the UPC codes intact
When repacking the product box, avoid using duct tape or other adhesives that can leave a residue
Please use a shipping method that is traceable, such as FedEx or UPS
Remember that if your order was shipped for free under our free shipping promo, the cost of outbound shipping will be deducted from your return credit
We recommend that you ensure your package when shipping back to us when purchasing your own shipping labels. Sometimes things get damaged en route, and if that happens, we want you to be covered.